We want you to be happy with your experience at اعرف معنا. This policy explains when and how you can get your money back.
Full refund
- If you ask to cancel within 7 days of payment and have attended no more than one session and opened no more than 20% of the course or package content.
- If the academy cancels the session or course and we cannot offer you a suitable alternative time or teacher.
- If you were charged more than once by mistake: the extra amount is refunded in full.
Partial refund
If you ask to cancel after you have started using a package, we refund the value of the sessions not yet delivered, after deducting the sessions already held.
When a refund is not possible
- More than 7 days after payment and with more than 20% of the recorded content used.
- Sessions the student attended, or missed without telling us at least 24 hours before the session.
- If the account was suspended for breaking the terms of use.
Rescheduling a session
You can ask to reschedule a live session at least 24 hours before it starts at no charge, and a new time is agreed with the teacher.
How to request a refund
- From your account: “Payments” → open the order → “Request a refund” and write the reason.
- Or contact us directly: WhatsApp +966535978204 · or via the “Contact” page
We review the request and reply within 3 business days.
How long the money takes
The refund goes back to the same payment method you used:
- mada cards: 1 to 3 business days.
- Credit cards: 7 to 14 business days, depending on the bank.
- Bank transfer and STC Pay: within 5 business days to the account you specify.
Contact us
For any question about refunds or cancellation: WhatsApp +966535978204 · or via the “Contact” page